Job Description
Join our award-winning customer support team at Customer Connect Solutions! We're hosting a hiring event for passionate Part-Time Customer Service Representatives in Albuquerque, NM. Enjoy flexible schedules, comprehensive training, and a supportive environment where your voice matters. Help us deliver exceptional experiences to clients across the Southwest while building your career in customer service excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using CRM systems and knowledge databases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics (CSAT, FCR, AHT) while maintaining quality
- Participate in ongoing training to master product updates and service protocols
- Support cross-functional projects during peak demand periods
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in B2C or B2B environments
- Proficient with CRM platforms (Salesforce) and MS Office Suite
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with calm demeanor under pressure
- Available to work evenings/weekends (20-30 hours/week)
- Passion for helping others and commitment to continuous improvement