Job Description
Join our award-winning customer service team at ConnectCare Solutions! We're seeking passionate part-time Customer Service Representatives to deliver exceptional experiences to clients across Georgia and Texas. This role offers flexible scheduling, comprehensive training, and the opportunity to grow within a supportive environment. If you thrive in fast-paced settings and enjoy helping others, we want to meet you!
Our ideal candidates are tech-savvy, empathetic communicators ready to make a difference. Enjoy competitive pay, performance bonuses, and a vibrant team culture. Apply today to start your journey with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Proactively identify opportunities for process improvements
- Train on new products/services to maintain updated knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in healthcare/tech industries
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environments
- Available to work evenings/weekends (flexible shifts)
- Strong problem-solving abilities with attention to detail