Job Description
Join our award-winning customer support team as a Part-Time Customer Service Representative at GlobalConnect Solutions. We're seeking empathetic and energetic professionals to deliver exceptional experiences to our diverse client base. This role offers flexible scheduling, competitive compensation, and immediate start opportunities. Enjoy a supportive environment with comprehensive training and growth potential within our expanding network.
Why Join Us?
- Competitive hourly pay plus performance incentives
- Flexible shifts including evenings and weekends
- Comprehensive paid training program
- Health benefits for part-time employees (20+ hrs/week)
- Clear career advancement path
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions accurately in our customer database
- Collaborate with technical teams to resolve complex escalations
- Meet or exceed performance metrics (CSAT, AHT, FCR)
- Identify opportunities to upsell relevant products/services
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a call center or retail environment
- Strong verbal/written communication skills with clear articulation
- Proficient in multitasking with ability to navigate multiple systems
- Exceptional problem-solving and conflict resolution abilities
- Comfortable working in fast-paced, metrics-driven environment
- Reliable transportation to our Jacksonville facility
- Available to work flexible shifts including nights/weekends