Job Description
Join our award-winning customer support team at Apex Solutions Group and become the voice of our brand! We're seeking enthusiastic Part-Time Customer Service Representatives to deliver exceptional experiences for our Los Angeles-based clients. This immediate-start opportunity offers flexible scheduling and growth potential in a dynamic tech environment.
As a key member of our support ecosystem, you'll resolve inquiries with empathy and efficiency while representing our commitment to excellence. Perfect for students, career changers, or those seeking flexible work arrangements.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% resolution rate
- Process orders, returns, and exchanges using Salesforce CRM system
- Document interactions and maintain detailed case histories in compliance with GDPR standards
- Collaborate with technical support teams to resolve complex product issues
- Meet/exceed monthly KPIs for customer satisfaction (CSAT) and first-contact resolution
- Participate in weekly training sessions on new products and service protocols
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in high-volume environment
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills with professional phone demeanor
- Ability to type 40+ WPM with 98% accuracy in customer data entry
- Flexible availability including evenings/weekends (minimum 20 hours/week)
- Spanish fluency required due to LA's diverse client base