Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate individuals to deliver exceptional support to our clients across Georgia and Texas. This part-time role offers flexible scheduling, comprehensive training, and opportunities for career growth in a dynamic environment. As a key member of our support ecosystem, you'll help shape positive customer interactions while enjoying a competitive benefits package including paid training and performance bonuses.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer issues
- Identify upsell opportunities to enhance customer satisfaction and company revenue
- Adhere to SLAs while maintaining 95%+ customer satisfaction scores
- Participate in bi-weekly coaching sessions to refine communication techniques
- Support peak-period overflow during our upcoming hiring event
Qualifications
- Minimum 6 months customer service experience in a fast-paced environment
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask across multiple communication channels
- High school diploma or equivalent; associate degree preferred
- Flexibility to work evenings/weekends during peak seasons
- Basic knowledge of retail/e-commerce industry standards
- Valid US work authorization and reliable transportation