Job Description
Join our dynamic team at CustomerFirst Solutions as a Part-Time Customer Service Representative! We're hosting a dedicated hiring event to find passionate individuals who excel in delivering exceptional customer experiences. This role offers flexible hours, competitive compensation, and the opportunity to make a real impact in our Oakland community.
As a key member of our support team, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. We provide comprehensive training and a supportive environment designed to help you thrive. Don't miss this chance to grow your career while serving diverse customers across multiple industries.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve billing issues, product questions, and service complaints using problem-solving skills
- Document interactions and update customer records in CRM systems
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Maintain customer satisfaction scores above company targets
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in call center or retail environment
- Exceptional verbal/written communication and active listening skills
- Proficient in multitasking and managing high-volume interactions
- Basic computer literacy with ability to learn CRM software quickly
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in fast-paced situations