Job Description
Join our award-winning customer support team and make an immediate impact! Global Solutions Inc. is seeking passionate individuals for our part-time Customer Service Representative role in Los Angeles. This position offers flexible scheduling, competitive compensation, and comprehensive training to ensure your success. If you thrive in dynamic environments and excel at resolving customer inquiries, we want you on our team!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM systems with meticulous attention to detail
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Contribute to process improvements based on customer feedback trends
- Maintain up-to-date knowledge of company products and services
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years of customer service experience in a call center or retail environment
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution techniques
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced digital environments
- Flexible availability including evenings and weekends
- Must pass background check and drug screening