Job Description
Join ConnectSphere Solutions' award-winning remote team as we urgently expand our call center operations across Maryland and North Carolina! Enjoy the flexibility of working from home while delivering exceptional customer experiences for Fortune 500 clients. We offer competitive pay, comprehensive benefits, and career advancement opportunities in a supportive virtual environment.
What We Offer:
- Industry-leading remote work technology package
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and professional development
- Monthly performance bonuses
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately and maintain customer records
- Meet/exceed KPIs including average handle time and CSAT scores
- Collaborate with team leads to improve service quality
- Participate in ongoing product knowledge training
- Maintain HIPAA/GDPR compliance for sensitive data
Qualifications
- 1+ years call center or customer service experience
- High school diploma or equivalent (college preferred)
- Strong typing skills (35+ WPM)
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Proficiency with Windows OS and CRM software
- Ability to work flexible shifts including evenings/weekends
- Excellent problem-solving and communication abilities