Job Description
Join our award-winning customer experience team at Apex Connect Solutions! We're seeking dynamic part-time Customer Service Representatives to deliver exceptional support to our global clients. Enjoy flexible scheduling, competitive pay, and immediate start opportunities in our vibrant San Diego headquarters. This role is perfect for students, career changers, or professionals seeking work-life balance. Benefit from comprehensive training and a supportive team environment where your contributions directly impact customer satisfaction.
Why Join Us?
• Industry-leading onboarding program
• Performance-based bonuses
• Free parking and commuter benefits
• Career advancement pathways
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and billing adjustments with precision
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with technical teams to resolve complex issues
- Proactively upsell products based on customer needs
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask and adapt in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends (20-30 hrs/week)
- Must pass background check and drug screening