Job Description
Join our award-winning customer experience team and transform lives from the comfort of your home! ConnectSphere Solutions is seeking empathetic and tech-savvy Customer Service Representatives to deliver exceptional support remotely. Enjoy flexible scheduling, comprehensive benefits, and a collaborative virtual environment while serving diverse clients across the nation. This is your opportunity to build a meaningful career without the commute.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism and empathy
- Resolve customer issues using CRM systems and knowledge databases
- Document interactions accurately in our proprietary ticketing system
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service protocols
- Participate in ongoing product and soft-skills training
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficient with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Reliable high-speed internet and quiet home office space
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening