Job Description
Join our award-winning customer experience team at ConnectSphere Solutions! We're seeking passionate individuals to deliver exceptional support to our growing client base. This part-time role offers flexible scheduling and immediate start opportunities in Philadelphia, PA. Enjoy a supportive environment with comprehensive training and career advancement paths.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product knowledge training
- Identify upsell opportunities to enhance client satisfaction
Qualifications
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college degree a plus)
- Reliable internet connection for remote work components
- Flexibility to work evenings/weekends as needed
- Strong problem-solving and conflict resolution abilities