Job Description
Join our award-winning customer support team at NexCare Solutions! We're seeking passionate part-time Customer Service Representatives to deliver exceptional experiences from our Memphis hub. Enjoy competitive pay, flexible scheduling, and comprehensive paid training to launch your career in healthcare support. No experience required—just your dedication to helping others!
What We Offer:
- Full paid training program (40 hours)
- Flexible shifts (evenings/weekends available)
- Healthcare & retirement benefits
- Performance-based incentives
- Clear advancement pathways
Responsibilities
- Handle inbound/outbound calls for healthcare clients with empathy and accuracy
- Resolve patient inquiries regarding coverage, claims, and services
- Maintain detailed electronic health records (EHR) documentation
- Collaborate with medical teams to coordinate patient care
- Meet/exceed quality and productivity metrics (25+ calls/day)
- Adhere to HIPAA compliance protocols
- Participate in monthly training updates
Qualifications
- High school diploma or equivalent (GED)
- 0-2 years customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work 20-30 hours/week (including weekends)
- Basic medical terminology knowledge preferred
- Background check and drug screen required
- Must pass typing test (25+ WPM)