Job Description
Join our award-winning team at ClientFirst Solutions! We're seeking passionate part-time Customer Service Representatives to deliver exceptional experiences for our clients. This role is perfect for students, parents, or career changers seeking flexible hours with competitive pay and growth opportunities.
As a key member of our support team, you'll resolve inquiries, build customer loyalty, and contribute to our 98% satisfaction rate. Enjoy a modern workspace, comprehensive training, and performance-based incentives. Hiring Event Details: October 15th, 10 AM - 2 PM at our Tucson office. Bring your resume and enthusiasm!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality and productivity metrics
- Contribute to process improvement initiatives
Qualifications
- 6+ months customer service experience (retail, call center, or tech support)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software (Salesforce preferred)
- Ability to work flexible shifts (evenings/weekends required)
- High school diploma or equivalent
- Bilingual (English/Spanish) preferred