Job Description
Join our award-winning customer service team in Nashville! We're seeking passionate individuals for part-time Customer Service Representative positions with comprehensive paid training. Enjoy flexible schedules while making a real impact on our clients' experiences. This role is perfect for students, career changers, or those seeking work-life balance.
Our competitive compensation package includes:
- Comprehensive paid training program
- Flexible scheduling options
- Performance-based incentives
- Health benefits eligibility (20+ hours/week)
- 401(k) with company match
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team to improve service processes
- Upsell products/services when appropriate
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM platforms
- Ability to work evenings/weekends (flexible schedule)
- Typing speed: 35+ WPM
- Positive attitude and resilience
- Background check required