Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Atlanta, GA! We're seeking empathetic professionals to deliver exceptional customer experiences while enjoying flexible scheduling. This role offers growth opportunities, competitive pay, and a supportive environment where your voice matters.
At CustomerCare Pro, we believe our employees are our greatest asset. You'll receive comprehensive training, performance incentives, and the chance to develop valuable communication skills that open doors to future career advancement. Perfect for students, parents, or anyone seeking work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and product-related issues with empathy and efficiency
- Document interactions in CRM systems while maintaining 100% accuracy
- Collaborate with support teams to escalate complex cases
- Meet/exceed KPIs for resolution time and customer satisfaction scores
- Proactively identify opportunities to improve service workflows
- Maintain product knowledge through continuous training modules
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service or related experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (20-25 hrs/week)
- Positive attitude with genuine passion for helping others