Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Service Representative in vibrant New Orleans! We're seeking empathetic professionals to deliver exceptional support to our valued clients. This immediate-start opportunity offers flexible scheduling and a collaborative environment where your communication skills shine. Enjoy competitive compensation, comprehensive training, and the chance to grow your career while making a real impact on customer satisfaction. Apply today to become part of our award-winning support team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product-related issues using CRM tools
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Proactively identify upsell opportunities to enhance customer experience
- Participate in weekly training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service or call center environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced digital and voice channels
- Strong problem-solving and conflict resolution abilities
- Reliable internet access for remote work components
- Availability to work evenings/weekends (20-25 hrs/week)