Job Description
Join our award-winning customer service team and become the voice of our brand! ConnectCare Solutions is seeking passionate Part-Time Customer Service Representatives to deliver exceptional support to clients in Washington DC and Florida. This is your opportunity to make a real impact while enjoying flexible hours and competitive compensation.
Why You'll Love Working With Us:
- Immediate start date with paid training
- Comprehensive benefits package including health insurance (after 90 days)
- Opportunities for advancement into leadership roles
- Supportive team environment with regular recognition programs
- Modern remote work options available
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues, service disruptions, and product concerns efficiently
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex escalations
- Meet or exceed performance metrics including CSAT scores and resolution times
- Participate in continuous improvement initiatives to enhance service quality
- Support seasonal peak periods with flexible scheduling availability
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in B2B or B2C environments
- Exceptional verbal and written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Available to work evenings, weekends, and holidays (schedule flexibility required)
- Valid work authorization for the United States