Job Description
Join our award-winning customer experience team in Denver! PeakConnect Solutions is seeking passionate Part-Time Customer Service Representatives to deliver exceptional support to our growing client base. This role offers immediate start, flexible scheduling, and comprehensive training for motivated individuals looking to grow their career in customer service.
We value your unique talents and offer a supportive, inclusive environment where your contributions make a real impact. If you thrive in fast-paced settings and enjoy helping others succeed, this is your opportunity to join a forward-thinking company committed to excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently by diagnosing problems and implementing effective solutions
- Document interactions accurately in CRM systems while maintaining confidentiality standards
- Collaborate with team members to share insights and improve service processes
- Meet or exceed performance metrics including response times and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months of customer service experience in call center or retail environment
- Exceptional verbal/written communication skills with strong active listening abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to navigate multiple systems simultaneously while maintaining attention to detail
- Flexibility to work evenings/weekends as per business needs
- Positive attitude and problem-solving mindset under pressure