Job Description
Join our award-winning customer support team at Apex Global Solutions! We're hosting an exclusive hiring event for dynamic individuals passionate about delivering exceptional service. As a Senior Customer Support Specialist, you'll be the voice of our brand, resolving complex inquiries and building lasting relationships with clients. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture that values growth and recognition.
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer issues using CRM systems and escalation protocols
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with technical teams to resolve complex technical issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
- Mentor junior team members on best practices
Qualifications
- 2+ years of call center or customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent (college degree preferred)
- Spanish bilingual certification a major plus
- Passion for technology and customer advocacy