Job Description
Join Premier Support Solutions as a Part-Time Customer Service Representative and become the voice of excellence for our valued clients! We're seeking empathetic professionals to deliver outstanding support experiences in a dynamic, team-oriented environment. This role offers flexible hours and the opportunity to grow your career while making a real difference in customer satisfaction. Our modern New Orleans office provides a collaborative atmosphere with comprehensive training and performance incentives. Apply today to start your journey with a company that invests in its people!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and efficiency
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to resolve complex issues beyond scope
- Meet/exceed performance metrics including CSAT scores and resolution times
- Contribute to process improvement initiatives to enhance service quality
- Participate in cross-functional projects and team training sessions
- Adhere to company policies and regulatory compliance requirements
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication skills with strong active listening
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Ability to multitask while maintaining attention to detail under pressure
- Positive attitude with demonstrated patience and conflict resolution abilities
- Available to work flexible shifts including weekends and evenings
- Authorized to work in the United States with reliable transportation