Job Description
Join our award-winning customer service team in Detroit! We're seeking passionate part-time representatives to deliver exceptional support to our diverse clientele. Enjoy flexible scheduling, comprehensive paid training, and a supportive environment where your growth is prioritized. Perfect for students, career changers, or those seeking work-life balance. No experience required—bring your positive attitude and willingness to learn!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems and maintain data quality
- Collaborate with team members to escalate complex issues effectively
- Meet performance metrics for call resolution and customer satisfaction
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or related experience
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with MS Office and CRM tools
- Flexibility to work evenings/weekends (including holidays)
- Positive attitude and commitment to customer-centric values