Job Description
Join our dynamic team at CustomerConnect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking entry-level call center opportunities in San Jose, CA. No experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, benefits, and a supportive team environment. Event Date: Saturday, June 15, 2024 | Time: 9:00 AM - 4:00 PM | Location: 2500 N 1st Street, San Jose, CA 95131. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet daily performance metrics including call quality and resolution times
- Collaborate with team members to enhance customer experience
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Customer-focused mindset with problem-solving abilities
- Flexibility to work evenings/weekends as needed
- Must pass pre-employment background check
- Basic computer proficiency with 25+ WPM typing
- Positive attitude and willingness to learn