Job Description
Join our dynamic customer service team at Global Solutions Inc. and become the voice of excellence! We're seeking passionate individuals to deliver exceptional support experiences across multiple channels. Enjoy flexible scheduling, comprehensive training, and a collaborative environment where your growth is prioritized. Immediate start available for motivated professionals ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve issues efficiently using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and internal systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality and performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training to enhance product knowledge
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2C/B2B environments
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including evenings/weekends
- Basic technical troubleshooting knowledge
- Positive attitude with resilience under pressure