Job Description
Join our award-winning customer service team in Nashville! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional support experiences. Enjoy comprehensive paid training, flexible scheduling, and a collaborative environment. Perfect for students, career-changers, or those seeking work-life balance. No experience required – we provide all tools for success!
Why Join Us?
- Competitive hourly pay + performance bonuses
- Free paid training program
- Health/dental benefits (part-time eligible)
- 401(k) with company match
- Advancement opportunities
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and account modifications
- Document interactions in CRM systems
- Collaborate with support teams to resolve escalations
- Meet/exceed performance metrics (CSAT, FCR)
- Stay updated on product/service knowledge
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- 6 months customer service experience (preferred)
- Strong communication & problem-solving skills
- Ability to work flexible shifts (evenings/weekends)
- Proficient with Microsoft Office & CRM tools
- Empathy & patience in challenging situations
- Nashville area residency (preferred)