Job Description
Join our award-winning customer service team at Apex Customer Solutions! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. This part-time role offers flexible scheduling, comprehensive training, and growth opportunities within our dynamic Georgia operations. Perfect for students, career changers, or those seeking work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve product/service issues using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality metrics (CSAT, FCR, AHT) through personalized support
- Participate in quarterly training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience in BPO or tech industry
- Proficiency with CRM systems (Salesforce/Zendesk) and MS Office
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environment
- Strong problem-solving and conflict resolution abilities
- Available for evening/weekend shifts (20-30 hours/week)