Job Description
Join our award-winning team as a Customer Service Representative in Indianapolis! We're seeking compassionate professionals to deliver exceptional support experiences. Enjoy flexible scheduling, paid comprehensive training, and a collaborative environment where your growth matters. No experience necessary—we'll equip you with all the tools to succeed. Make a real impact while building a rewarding career path with advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex issues seamlessly
- Meet performance metrics including resolution time and customer satisfaction scores
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in Microsoft Office and basic tech troubleshooting
- Ability to multitask in fast-paced environments
- Previous customer service experience preferred but not required
- Must pass background check and drug screening