Job Description
Join our award-winning team as a Customer Service Representative in sunny Jacksonville, FL! We're seeking passionate individuals to deliver exceptional experiences while enjoying flexible schedules and comprehensive paid training. No prior experience required – we'll equip you with all the tools to succeed in a dynamic, supportive environment. Grow your career while making meaningful connections with customers across multiple industries.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using our CRM platform
- Document interactions accurately and maintain detailed case records
- Collaborate with support teams to resolve complex issues
- Meet performance metrics for response times and satisfaction scores
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to type 30+ WPM with basic computer proficiency
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work evenings/weekends (schedule provided upfront)
- Reliable transportation to our Jacksonville training center
- Must pass background check and drug screening