Job Description
Join ConnectCare Solutions as a Part-Time Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support to our diverse client base. Enjoy flexible scheduling, comprehensive training, and the opportunity to grow your career while making real impact. Immediate openings available!
What We Offer:
- Competitive hourly pay + performance bonuses
- Flexible shifts (evenings/weekends available)
- Free industry certification programs
- Health benefits for 30+ hours/week
- Modern remote-friendly work environment
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with first-call resolution
- Document all interactions in CRM system with 99% accuracy
- Collaborate with tech team to escalate complex problems
- Maintain customer satisfaction scores above 95%
- Participate in weekly performance improvement workshops
- Adhere to HIPAA/GDPR compliance protocols
Qualifications
- 1+ years customer service experience
- Proficient in Zendesk/Salesforce platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Available 20-30 hours/week (must include weekends)
- High school diploma (Bachelor's preferred)
- Spanish fluency a major plus