Job Description
Join LocalCare Solutions as a Part-Time Customer Service Representative and become the face of our community-focused team! We're seeking compassionate individuals to deliver exceptional support to Fresno residents while building meaningful connections. This role offers immediate start and flexible scheduling, perfect for students or professionals seeking work-life balance.
Our customer-centric environment values empathy and efficiency. You'll handle inquiries via phone, email, and in-person interactions, ensuring every client feels heard and valued. With competitive pay and growth opportunities, this is your chance to make a tangible impact while developing transferable skills in communication and problem-solving.
Responsibilities
- Respond to customer inquiries via multiple channels with professionalism and accuracy
- Resolve billing, service, and account issues using established protocols
- Process transactions and update customer information in real-time
- Collaborate with team members to maintain service consistency
- Document interactions and escalate complex issues appropriately
- Meet performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience
- Strong verbal/written communication skills in English
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Flexibility to work evenings/weekends as needed
- Basic knowledge of Fresno area resources beneficial
- Valid driver's license for occasional off-site visits