Job Description
Join our award-winning customer support team in Albuquerque! We're seeking passionate part-time Customer Service Representatives to deliver exceptional experiences to our clients. This role offers flexible scheduling, comprehensive training, and a supportive team environment. Perfect for students, career changers, or those seeking work-life balance. Our Albuquerque office is easily accessible with free parking and modern amenities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product issues efficiently using CRM systems
- Document interactions accurately in Salesforce while maintaining data quality standards
- Collaborate with technical teams to escalate complex issues for resolution
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Support cross-functional projects during peak seasons or special initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Strong typing skills (35+ WPM) and proficiency with Microsoft Office Suite
- Exceptional communication skills with clear, professional verbal/written abilities
- Ability to multitask in fast-paced environment while maintaining composure
- Basic knowledge of CRM platforms (Salesforce experience a plus)
- Flexible availability including evenings, weekends, and holidays
- Must pass background check and drug screening