Job Description
Join ClientFirst Solutions as a part-time Customer Service Representative and become the voice of our brand! We're seeking empathetic, energetic individuals to deliver exceptional support experiences across multiple channels. This role offers flexible scheduling and an immediate start date for qualified candidates.
Our San Diego team thrives on collaboration and innovation, providing world-class service while developing valuable career skills. Enjoy competitive compensation, comprehensive training, and a supportive work environment designed for growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, returns, and service requests using our CRM system
- Document interactions accurately in customer profiles for continuity
- Collaborate with support teams to resolve complex technical escalations
- Contribute to process improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM platforms (Salesforce experience a plus)
- Strong problem-solving abilities and conflict resolution skills
- Availability to work evenings/weekends (20-25 hours/week)
- Passion for delivering outstanding customer experiences