Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Nashville, TN! We're seeking passionate individuals to deliver exceptional experiences for our clients while enjoying flexible scheduling and competitive pay. This role is perfect for students, career changers, or anyone seeking work-life balance without compromising growth opportunities.
Why You'll Love Working With Us:
- Industry-leading training program with rapid advancement paths
- Comprehensive benefits package (even for part-time roles)
- Modern, collaborative workspace in downtown Nashville
- Quarterly performance bonuses and recognition programs
- Free parking and public transit stipend
Responsibilities
- Handle 50+ daily customer interactions via phone, email, and chat
- Resolve billing inquiries and service disruptions with 95% first-contact resolution
- Update CRM systems with accurate customer data and interaction notes
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities to enhance customer retention
- Participate in monthly service improvement workshops
- Maintain 98% adherence to service level agreements
Qualifications
- High school diploma or equivalent; associate degree preferred
- 6+ months customer service or retail experience
- Proficiency in Salesforce and Zendesk platforms
- Typing speed of 45+ WPM with 98% accuracy
- Ability to work evenings, weekends, and holidays
- Strong conflict resolution and emotional intelligence skills
- Valid Tennessee driver's license for occasional client visits