Job Description
Join our award-winning customer service team in Jacksonville, FL! We're seeking passionate individuals for immediate part-time roles with flexible scheduling. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to our diverse client base. Enjoy competitive pay, comprehensive training, and a supportive team environment.
Why Choose Us?
- Immediate start opportunities
- Flexible shifts (mornings/afternoons/evenings)
- Comprehensive paid training
- Health benefits for part-time staff
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with technical teams for complex escalations
- Maintain detailed knowledge of product/service offerings
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for evening/weekend shifts
- Passion for helping others and delivering excellence