Job Description
Join our award-winning customer service team at Global Solutions Inc. We're hosting an exclusive hiring event for passionate individuals seeking flexible part-time opportunities in Charlotte, NC. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to our diverse client base. Enjoy competitive pay, comprehensive training, and a supportive work environment with opportunities for growth.
Why Join Us?
- Flexible schedules including evenings and weekends
- Industry-leading benefits package (even for part-time)
- Clear career advancement paths
- Modern, collaborative workspace in Uptown Charlotte
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with team to improve service processes
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in ongoing product knowledge training
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficiency with CRM software and MS Office Suite
- Strong attention to detail and organizational skills
- Passion for delivering outstanding customer experiences
- Ability to thrive in fast-paced environments