Job Description
Join our award-winning team as a Local Customer Service Representative serving Oakland's vibrant community! We're seeking passionate individuals for weekend shifts to deliver exceptional support. Enjoy competitive pay, flexible scheduling, and growth opportunities while making a direct impact on local customers.
What We Offer:
- Industry-leading hourly rates + performance bonuses
- Comprehensive paid training
- Health benefits for part-time employees
- Referral program incentives
Our Georgia-based headquarters is expanding its Bay Area footprint—this is your chance to launch a rewarding career with a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed KPIs for resolution time and satisfaction scores
Qualifications
- 1+ years customer service experience preferred
- High school diploma or equivalent (college degree a plus)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work Saturdays/Sundays (8am-5pm shifts)
- Strong problem-solving and conflict resolution abilities
- Positive attitude with a customer-first mindset