Job Description
Join Delta Support Solutions as a Part-Time Customer Service Representative and become the voice of excellence for our clients! We're seeking empathetic and energetic individuals to deliver exceptional customer experiences in a dynamic team environment. This role offers flexible scheduling and immediate opportunities for career growth in New Orleans' vibrant service sector. If you thrive in fast-paced settings and have a passion for problem-solving, apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and patience
- Resolve product/service issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Contribute to process improvement initiatives to enhance customer journeys
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in BPO or retail environments
- Proficient in CRM software (Salesforce) and MS Office suite
- Exceptional verbal/written communication skills in English
- Ability to multitask in high-volume settings with composure
- Available to work evenings/weekends (including holidays) as needed
- Passion for continuous learning and adapting to new technologies