Job Description
Join our award-winning team as a Part-Time Customer Service Representative and deliver exceptional experiences! We're seeking passionate individuals to support clients across San Diego and New York with immediate start opportunities. Enjoy flexible scheduling while making meaningful impacts in customer success.
Our dynamic environment offers rapid growth paths, comprehensive training, and collaborative teams dedicated to excellence. Perfect for students, career changers, or professionals seeking work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications using CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics for response time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience
- Proficient in CRM software (Salesforce/Zendesk) and MS Office
- Exceptional communication and conflict resolution skills
- Type 40+ WPM with strong attention to detail
- Available 20-30 hours/week including weekends
- Bilingual (Spanish) a significant plus