Job Description
Join our award-winning remote team as a Part-Time Customer Service Representative and deliver exceptional experiences from home! We're seeking empathetic communicators to support our clients across Indianapolis and New York with flexible scheduling. Enjoy competitive pay, comprehensive training, and a supportive virtual environment while making a real impact. No commute, no office politics – just meaningful work that fits your life.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to escalate complex cases
- Maintain product knowledge through continuous learning
- Meet/exceed quality and productivity metrics
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office setup
- Availability for 20-30 hours/week (evenings/weekends required)