Job Description
Join our award-winning customer service team in Albuquerque! We're seeking passionate individuals to deliver exceptional experiences at our upcoming hiring event. As a key ambassador for our brand, you'll resolve inquiries with empathy and efficiency while enjoying flexible scheduling and competitive benefits. Perfect for students or professionals seeking work-life balance!
Why Global Solutions?
• Industry-leading training program
• Health/dental benefits (20+ hrs/week)
• Career advancement opportunities
• Employee recognition rewards
Responsibilities
- Handle 50+ daily customer inquiries via phone/email/chat
- Resolve billing/product issues with first-contact resolution
- Document interactions in CRM systems with 99% accuracy
- Collaborate with support teams for complex escalations
- Meet/exceed monthly customer satisfaction targets (95%+)
- Participate in quarterly training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficiency in Zendesk/MS Office Suite
- Bilingual (English/Spanish) required
- Ability to work flexible shifts (evenings/weekends)
- Background check and drug screen required