Job Description
Join Atlanta Connect Solutions as a part-time Customer Service Representative and become the voice of our brand! We're seeking dynamic individuals to deliver exceptional customer experiences through phone, email, and chat support. With immediate start opportunities available, you'll play a vital role in resolving inquiries, building loyalty, and driving customer satisfaction. Enjoy flexible scheduling, competitive compensation, and a supportive team environment in Atlanta's vibrant business district.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues, product questions, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to resolve complex customer problems
- Meet daily performance metrics for response time and resolution rate
- Identify upsell opportunities and contribute to customer retention goals
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a contact center
- Exceptional verbal/written communication skills with neutral accent
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving skills and emotional intelligence
- Authorized to work in the United States with reliable transportation