Job Description
Are you a people person looking for a meaningful career? Apex Support Solutions is currently hiring a Part-Time Customer Service Representative in Atlanta, GA, with an immediate start date. We are looking for enthusiastic individuals who are ready to deliver exceptional support to our valued clients.
In this role, you will serve as the primary point of contact for our customers, ensuring their inquiries are resolved efficiently and professionally. We offer a competitive hourly rate and a supportive work environment perfect for those balancing other commitments or seeking a career change.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on quality and speed.
- Resolve customer complaints and issues by investigating problems and recommending solutions.
- Process customer orders, returns, and refunds accurately.
- Update and maintain accurate customer records in our CRM system.
- Collaborate with internal teams to ensure a seamless customer experience.
- Identify opportunities to upsell products or services to existing customers.
Qualifications
- High school diploma or equivalent is required.
- Previous customer service experience is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Proficient in using computers and navigating web-based applications.
- Ability to work flexible shifts, including evenings and weekends.
- Strong problem-solving skills and a customer-first mindset.