Job Description
Join ClientFirst Solutions as a Part-Time Customer Service Representative and become the voice of excellence! We're seeking passionate individuals to deliver world-class support while enjoying flexible hours. Our award-winning team thrives on innovation, collaboration, and making a real impact. Why join us? Competitive pay, comprehensive training, career growth opportunities, and a vibrant culture that celebrates your contributions. Ready to launch your customer service career? Apply today and discover why we're recognized as California's top employer for part-time professionals!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for response times and resolution rates
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Type 40+ WPM with high accuracy
- Ability to work flexible shifts including weekends
- Problem-solving mindset with attention to detail
- Fluent in English (Spanish bilingual a plus)