Job Description
Welcome to Apex Support Solutions, a premier provider of customer experience management. We are currently seeking a dynamic and empathetic Local Customer Service Representative to join our growing team in Columbus, OH. If you are looking for a part-time role with an immediate start and a company culture that values your contributions, we want to hear from you.
As a key member of our support team, you will serve as the voice of our brand, ensuring our clients receive the highest level of service. We offer a flexible schedule, competitive pay, and a comprehensive training program to help you succeed. Join us in delivering excellence every day.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Resolve customer complaints and issues in a professional, empathetic, and timely manner.
- Accurately enter and update customer information, orders, and feedback into the CRM system.
- Process returns, exchanges, and refunds in strict accordance with company policies.
- Provide accurate product information and solutions to help customers achieve their goals.
- Collaborate with team leads to identify trends in customer feedback and suggest process improvements.
- Escalate complex issues to the appropriate supervisor or department for further assistance.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, call center, or retail is highly desirable.
- Strong verbal and written communication skills with a professional tone.
- Proficiency with computers and standard software (Microsoft Office Suite, Google Workspace).
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to remain calm and composed under pressure while handling difficult situations.