Job Description
Join our award-winning customer experience team at Nexus Solutions Group! We're seeking passionate part-time Customer Service Representatives to deliver exceptional support to our clients across Washington DC and Florida. This role offers immediate start and flexible scheduling to accommodate your lifestyle.
Why Join Us?
- Competitive hourly pay plus performance bonuses
- Comprehensive paid training program
- Health benefits for part-time employees (20+ hrs/week)
- Clear career advancement paths
- Modern remote/hybrid work options
Be the voice of our brand while making a real impact on customer satisfaction. Apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and service requests accurately
- Document interactions in CRM system with precise detail
- Collaborate with team members to resolve complex cases
- Meet/exceed customer satisfaction and productivity targets
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM systems and Microsoft Office
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Valid work authorization for US employment
- Spanish fluency is a major plus for FL positions