Job Description
Are you a dedicated professional seeking a rewarding part-time opportunity in Denver, CO? Apex Support Solutions is expanding our team and is looking for a detail-oriented Customer Service Representative to join us immediately. We are committed to delivering top-tier support to our clients, and we need someone with a positive attitude and strong communication skills to help us achieve our goals.
This role offers a flexible schedule, competitive compensation, and the chance to grow within a dynamic environment. Whether you are looking to start a new career or balance work with other commitments, this is the perfect role for you.
Key Highlights:
- Immediate start available.
- Flexible part-time hours.
- Competitive hourly wage ($18.00 - $22.00).
- Comprehensive training provided.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer complaints, issues, and questions by determining the root cause and offering effective solutions.
- Process customer orders, returns, and service requests accurately and efficiently.
- Document all interactions and transactions in our CRM system to maintain accurate records.
- Collaborate with team leads and other departments to ensure a seamless customer experience.
- Identify and escalate complex issues to the appropriate senior support staff.
- Proactively suggest product or service improvements based on customer feedback.
Qualifications
- High school diploma or GED required; Associate’s degree or relevant experience preferred.
- Previous customer service experience is a plus, but we welcome enthusiastic candidates willing to learn.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency with computers, including Microsoft Office Suite and basic CRM software.
- A friendly, patient, and empathetic demeanor toward all customers.
- Ability to work independently and manage time effectively within a part-time framework.