Job Description
Are you looking for a rewarding career in customer service? Apex Support Solutions is currently seeking a dedicated Part-Time Customer Service Representative to join our growing team in Fresno, CA.
We offer comprehensive paid training to ensure you have the skills and confidence to succeed. Whether you are an experienced professional or looking to start your journey, we want to hear from you.
As a Customer Service Representative, you will be the face of our company, assisting clients with their needs and ensuring their satisfaction. We pride ourselves on a supportive work environment that fosters growth and teamwork.
Why Join Us?
- Paid Training: No experience? No problem. We teach you everything you need to know.
- Flexible Schedules: Part-time opportunities to fit your lifestyle.
- Competitive Pay: Earn a great hourly wage starting at $15/hr.
- Growth Opportunities: Clear paths for career advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Document customer interactions and transactions accurately in our CRM system.
- Assist customers with product information, billing questions, and account troubleshooting.
- Collaborate with team members to ensure a seamless customer experience.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer proficiency and typing skills (35+ wpm).
- Ability to work independently as well as part of a team.