Job Description
Join our dynamic team at ConnectSolutions Inc. as a Customer Service Representative during our exclusive hiring event! We're seeking passionate individuals to deliver exceptional customer experiences across multiple channels. Enjoy flexible scheduling, competitive pay, and comprehensive training. This hybrid role combines in-person onboarding (NY) with remote support for our Texas-based clients. Seize this opportunity to grow your career in a fast-paced environment while making a real impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives
- Maintain deep product knowledge across service lines
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- Strong problem-solving and conflict resolution abilities
- Comfortable with remote work setups
- Bilingual (English/Spanish) a plus