Job Description
Are you seeking a flexible, rewarding career in customer service? Apex Customer Care Solutions is currently hosting a major hiring event in Columbus, Ohio, and we are looking for motivated individuals to join our elite support team.
As a Local Customer Service Representative, you will be the friendly voice and problem-solver for our valued clients. Whether assisting with inquiries via phone, email, or chat, your dedication to service excellence will drive customer satisfaction and retention. This is a fantastic opportunity to step into a professional environment with competitive pay and growth potential.
Why Apply?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Scheduling: Part-time roles designed to fit your lifestyle.
- Immediate Start: Onboarding begins quickly for selected candidates.
- Professional Training: Comprehensive programs to help you succeed from day one.
Don't miss this chance to advance your career in a thriving industry. Join us at our Columbus office for the hiring event and take the first step toward your new future.
Responsibilities
- Handle inbound and outbound customer inquiries with empathy and professionalism.
- Resolve customer issues and complaints efficiently to ensure high satisfaction levels.
- Process orders, returns, and account information accurately using our CRM software.
- Update customer records and maintain detailed logs of interactions.
- Collaborate with team leads and support staff to resolve complex escalations.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
- Previous experience in customer service, retail, or call center environments is a plus.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
- Ability to multitask and work in a fast-paced, dynamic environment.
- Must be available to work varying shifts, including weekends and holidays.