Job Description
Join our dynamic team at Elite Support Solutions! We're hosting an exclusive hiring event for passionate Part-Time Customer Service Representatives in sunny Florida. Deliver exceptional customer experiences while enjoying flexible hours and competitive compensation.
What We Offer:
- Flexible weekday/weekend shifts
- Comprehensive paid training program
- Performance-based bonuses
- Positive, growth-oriented culture
- Modern downtown Tampa office location
Be part of a company that values your voice and invests in your success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with precise detail
- Collaborate with team to improve service quality
- Meet/exceed customer satisfaction metrics (CSAT, FCR)
- Stay current on product knowledge and company policies
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with Microsoft Office and CRM tools
- Ability to multitask in fast-paced environments
- Fluent in English (Spanish bilingual a plus)
- Reliable transportation to Tampa office