Job Description
Join our dynamic hiring event for part-time Customer Service Representatives in Raleigh, NC and Virginia! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our growing client base. This role offers flexible scheduling and opportunities for growth within a supportive team environment. No experience necessary – comprehensive training provided!
Why Work With Us?
- Flexible part-time shifts (20-30 hrs/week)
- Competitive hourly pay + performance bonuses
- Free industry certification upon hire
- Modern remote/hybrid work options
- Health benefits for part-time employees
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed quality and productivity targets
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (entry-level welcome)
- Strong verbal/written communication skills
- Proficiency with Windows OS and basic software
- Ability to work flexible hours including weekends
- Empathy and patience in high-pressure situations
- Clear criminal background check required